Q: What are the shipping options and costs?
A: We offer free standard shipping on orders over $100 within the US. For other countries, the shipping cost will vary depending on the destination and weight of the package. You can choose from different shipping options at checkout, such as express, priority, or economy.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can also track your order status on our website by logging into your account and clicking on “My Orders”.
Q: What is your return and exchange policy?
A: We want you to be happy with your purchase. If you are not satisfied with any of the products you received, you can return or exchange them within 30 days of delivery. Please note that the products must be unused, unopened, and in their original packaging. To initiate a return or exchange, please contact our customer service team and provide your order number and reason for return.
Q: How can I contact customer service?
A: You can reach our customer service team by phone, email, or chat. Our phone number is XXXXX and our email address is XXXXX. You can also chat with us online by clicking on the chat icon on the bottom right corner of our website. Our customer service hours are Monday to Friday, 9 am to 5 pm EST.
Q: How can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible. We will try our best to accommodate your request, but we cannot guarantee that we can do so once the order is processed and shipped. You can also check the status of your order on our website and see if it is possible to cancel or modify it online.
Q: Do you test your products on animals?
A: No, we do not. We are committed to cruelty-free beauty and we do not test our products or ingredients on animals. We also do not sell our products in countries that require animal testing by law.
Q: How can I find out the ingredients of your products?
A: You can find the full list of ingredients of each product on our website. Just click on the product you are interested in and scroll down to the “Ingredients” section. You can also check the label on the product packaging for the ingredients. If you have any questions or concerns about the ingredients, please contact us and we will be happy to assist you.